Integration overview
About
Plum Guide is creating a collection of the world’s best homes to cater to the discerning traveller. They are desperately underserved in the short term rental space, so Plum Guide exists to give them confidence, transparency, and better service.
What that means for hosts lucky enough to make the cut - is exposure to this loyal, high-value audience. They book longer stays further in advance, they cancel less, and they’re more respectful of homes. That means lower operating costs, more profit and happier homeowners.
Minimum requirements to connect
-
Property name is provided.
-
Maximum number of guests is provided.
-
Property type is provided.
-
Address (incl. Country) is provided.
-
Geo-coordinates are provided.
-
Bedding composition: There are at least as many beds available as the maximum number of guests the property sleeps.
-
Description is provided.
-
Photos: At least 10 photos are provided. Main picture is selected.
-
Availability and Prices are provided for some season next year.
-
Payment methods are provided.
-
Cancellation Policy is provided.
Integration model
| Sync type | PULL |
| Static data sync |
Static data is pulled by Plum Guide upon change Note: Plum Guide continuously pulls the data, but they do not update the listing |
| Availability, Rates & Inventory sync |
ARI data is pulled by Plum Guide every 20 minutes |
| Instant bookings | Yes |
| Booking requests | Yes. The host confirmed booking in Rentals United and then must decide within 24 hours if to decline request. They can cancel booking in RU or Plum Guide Host Dashboard. |
| Quote requests | Yes (check in & out and price) |
| Reservation sync |
Plum Guide pushes reservations to Rentals United |
| Reservation modifications |
Reservation modifications via Rentals United are not synchronised with Plum Guide. The host needs to cancel the booking and created a new one with amended data. Modifications (from guest) must be handled manually by the Plum Guide team. |
| Reservation cancellations |
The host needs to contact hosts@plumguide.com in order to manage the reservation appropriately. Guests can cancel the booking within the cancellation policy. The host will be notified automatically. |
| Cancellation penalties | 20% Host cancellation fee applies |
Additional info
| Accepted locations |
Worldwide Currently onboarding without any delays in: London, Paris, Edinburgh, Rome, Florence, Milan, Los Angeles, Venice, Copenhagen, Como, Positano/Sorrento, Sicily (Syracuse & Palermo), Umbria, Tuscany (Chianti, Cortona, Lucca, Siena and Massa), Puglia |
| Target guests | Global jetsetters, families, business travellers |
| Origin of the guests | USA , UK, Australia |
| Long stays (more than 30 days) | Yes |
| Channel website | www.plumguide.com |
| Affiliate channels |
Inventory type
| Pick & Choose |
Yes. all homes are graded against the quality criteria. Priority onboarding for selected markets (London, Paris, Rome, Florence, UK - Cotswolds), but other locations will join our wait list which will be reviewed at regular intervals. |
| Multi-units | Yes . Multiunits are listed as individual units. |
Channel performance
| Top location | the UK, France, Italy |
| Top inventory type | Urban |
| Top performance season | Q1 - top sales, Q3 - top stays |
| Key amenities | WiFi, Kitchen, Pets |
| Best practices |
Ensure all amenities are completed in Rentals United: Pets allowed, Parking amenities & extra VIP services such as private chef, Flexible cancellation policy , Rate parity with other OTAs. |
Charges & Payments
| Charging party |
Plum Guide charges the guest. They make payment within 5 working days of check-in via HyperWallet (part of the Paypal group). The host / PM will need to sign up for their HyperWallet account and verify, prior to their first payout in order for funds to be transferred to them seamlessly. |
| Credit card details | N/A |
Commission
| Commission |
15% Onboarding Fee from the first booking that checks in for each property, 16.5% Host Only Fee |
| Commission charging | The commission is charged on the final value that is provided to Plum Guide from Rentals United. |
| Commission application | The commission is charged on the gross booking value. |
Contract & Onboarding
| Average onboarding time |
Priority markets = 7 - 14 days Non-priority markets (rest of the world) = placed on the waitlist and reviewed regularly (the onboarding time depends on your place on the waitlist) |
Contact & Support
| Support email for property managers | hosts@plumguide.com |
| Response time | 24 hours first response, 72 hour resolution via |